Frequently Asked Questions (FAQ) at PurelyGoods

Welcome to the PurelyGoods FAQ section! Below, you'll find answers to some of the most commonly asked questions regarding our online store for household goods. If you have further questions, feel free to reach out to our customer service team.

1. How do I place an order?

Placing an order at PurelyGoods is simple and convenient. Follow these steps:

• Browse our selection of household goods and choose the products you'd like to purchase.
• Add the items to your cart by clicking the "Add to Cart" button.
• Once you're ready, click on your cart and proceed to checkout.
• Fill in your shipping and payment details, then confirm your order.

2. What payment methods do you accept?

We offer a variety of payment options to suit your needs:

• Credit and debit cards (Visa, MasterCard, American Express)
• PayPal
• Apple Pay
• Google Pay

3. How long does delivery take?

Delivery times depend on your location and the shipping method you select. Here are our typical delivery estimates:

• Standard Shipping: 3-5 business days
• Express Shipping: 1-2 business days
• Same-Day Delivery: Available in select regions

4. Can I track my order?

Yes, you can easily track your order. Once your order has been shipped, we will send you a tracking number via email. Simply use this number on the courier's website to monitor your delivery's progress.

Steps to track your order:

• Check your email for the tracking number.
• Go to the courier’s website and enter the tracking number.
• Follow the real-time updates on your package's location.

5. What is your return policy?

We want you to be completely satisfied with your purchase. If you are not, you may return your items within 30 days of delivery for a full refund, provided the items are in their original condition.

• Items must be unused and in original packaging.
• Return shipping costs may apply unless the item is defective or incorrect.

6. Can I cancel or change my order?

If you need to make changes or cancel your order, please contact us as soon as possible. Once the order has been processed or shipped, we may not be able to make modifications, but we'll do our best to accommodate your request.

7. Do you offer international shipping?

At the moment, we only ship within Canada. We are working to expand our services internationally, so stay tuned for updates on our shipping policies.

8. What should I do if my item arrives damaged?

If your item arrives damaged or defective, please contact our customer service team within 7 days of receiving the order. We will arrange for a replacement or refund as soon as possible.

Steps for damaged items:

• Contact us via email or phone with your order details and photos of the damaged item.
• We will guide you through the return or replacement process.

9. Do you offer gift cards?

Yes, we offer digital gift cards that can be used for any purchase on our website. You can choose the amount and have the gift card sent directly to the recipient's email.