At PurelyGoods, we aim to provide a seamless and efficient delivery service for all your household goods. Whether you're ordering small appliances or large home essentials, our delivery process is designed to be straightforward and hassle-free. Below is an overview of how we manage the delivery process from start to finish.
Once your order is placed, you will receive a confirmation email with the details of your purchase. This will include the estimated delivery time, shipping address, and a summary of the items you have ordered.
We typically process orders within 1-2 business days. During this time, our team carefully prepares your items for shipping, ensuring that everything is properly packed and protected for transport.
We offer various shipping options to suit your needs. Depending on the size and weight of your order, you can choose between standard, express, or same-day delivery services. Each method comes with its own delivery timeframe.
We work with trusted courier services to ensure your goods are delivered safely and on time. Our delivery partners include leading logistics companies known for their reliability and fast shipping.
Once your order has been shipped, you will receive a tracking number via email. This allows you to monitor the progress of your delivery in real-time, giving you peace of mind from the moment your package leaves our warehouse until it reaches your doorstep.
Delivery times may vary depending on your location and the type of shipping selected. We strive to meet or exceed these estimates, but delays may occur due to unforeseen circumstances such as weather conditions or high order volumes during peak seasons.
Upon delivery, our couriers will either hand the package directly to you or leave it at a safe location if you are not home. For large items, we offer in-home delivery services to ensure your purchase is placed exactly where you need it.
If you encounter any issues with your delivery, such as damaged items or incorrect products, our customer service team is ready to assist you. We offer easy return and exchange options to ensure your satisfaction with every purchase.